Refund & Return Policy
At PV Homes International, we take pride in delivering premium-quality home textile products. Each order is carefully inspected before dispatch. However, in rare cases where an issue arises, our Refund & Return Policy is outlined below.
Eligibility for Return or Replacement
Returns or replacements are accepted only under the following conditions:
Manufacturing defect
Damaged product during transit
Wrong product delivered
No other reasons (including change of mind, color preference, or sizing expectations) are eligible for return or replacement.
Return Request Timeframe
Any return or replacement request must be raised within 7 days of delivery.
Requests received after 7 days from the delivery date will not be accepted under any circumstances.
Proof Required for Approval
To process a return or replacement request, customers must provide:
Clear photos
Unedited videos showing the issue clearly
These must be shared at the time of raising the request. Requests without proper visual evidence will not be approved.
Refund Processing
Once the return or replacement request is approved, the refund will be processed within 30 days from the approval date.
Refunds will be initiated only to the original payment method used at the time of purchase.
Any bank charges, customs duties, or transaction fees (if applicable) are non-refundable.
Non-Returnable Items
Products damaged due to improper handling or misuse
Items returned without original packaging
Customized or made-to-order products (if applicable)
PV Homes International reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review the policy before placing an order.
Final Authority
PV Homes International reserves the right to inspect and verify all claims. The final decision regarding approval of any return, replacement, or refund rests solely with PV Homes International.
For all return and refund related queries please Email Us: info@pvhomeinternational.com
